Each role added something new: people skills, operational discipline, regulatory depth, and now financial advisory.
2021 – 2023
Sr. Operations Department Specialist (Content Moderator and SME)
Concentrix · Trust and Safety, YouTube Monetization
I started in corporate operations on the Trust and Safety team for YouTube monetization, reviewing content against policy. I became a subject matter expert for a team of 15 to 20 people, coaching them on productivity, quality and daily queries. Quarterly awards recognised my contribution to excellence.
- Introduced process improvements that raised operational efficiency.
2023 – 2025
Sr. Product Compliance Associate
Amazon · FTC
I worked across e-commerce and quick-commerce regulations in five markets, using SQL, Power BI and generative AI to speed up work and improve quality. I held 100% accuracy at 120–150% productivity against target, met SLA, served as SME for the PCBB product for Australia, and won the Ace of Spades Award in 2025.
- Kept catalog integrity at scale in PIM and CMS systems.
- Applied AI inside Excel workflows to raise productivity.
2026
Relationship Manager, Business Banking
ICICI Bank
I brought my finance degrees, data skills and compliance experience together in business banking, managing 30+ clients and a portfolio of INR 60 crore+, and advising on credit, working capital, trade finance and long-term growth.