Suman Das
Compliance · Risk · Regulatory Operations

Hi, I'm Suman. I turn complex operations and client needs into results that hold up.

I'm a compliance and risk professional with 5+ years across Trust and Safety, global product compliance and business banking. I've managed 30+ business clients at ICICI Bank, kept products compliant across five markets at Amazon, and supported a team of 15 to 20 as a subject matter expert at Concentrix.

100%accuracy at Amazon
120–150%productivity against target
5regulatory markets handled
30+business clients at ICICI Bank

Highlights

Where I've made a difference.

Three roles, one thread: get the details right, keep the numbers accurate and keep the work moving.

ICICI Bank · Business Banking

Guiding business clients on credit and working capital

I managed 30+ business clients with a book size of INR 60 crore+, advising them on credit needs, working capital and trade finance, while looking for growth opportunities on both sides.

Portfolio managementTrade financeCredit

Amazon (FTC) · Product Compliance

Ace of Spades Award winner, 2025

I held 100% accuracy at 120–150% productivity against target, met SLA, and handled e-commerce and quick-commerce regulations across the USA, Canada, UK, India and Australia. I also served as SME for the PCBB product for Australia.

SQLPower BIGenerative AIPIM / CMS

Concentrix · Operations

Trust and Safety for YouTube, with quarterly awards, 2021 to 2023

I reviewed content for YouTube's monetization department, applying content policies to moderation decisions, and served as SME for a team of 15 to 20 people. I also introduced process improvements that made operations more efficient.

Trust and SafetyContent moderationSME coachingProcess improvement

Strengths

What I bring to your team.

A mix of finance training, hands-on data skills and years of working directly with clients and teams.

Data and analysis

  • SQL and Power BI
  • Advanced Excel: pivot tables, VLOOKUP, modelling
  • Google Data Studio
  • Financial statement analysis

AI and automation

  • Generative AI workflows
  • Prompt engineering
  • Process automation

Banking and compliance

  • Portfolio management
  • Working capital and trade finance
  • Global product regulations
  • Content moderation and policy enforcement

Clients and people

  • Client advisory and relationship management
  • SME coaching for teams
  • Stakeholder communication
  • SLA ownership, BRD/FRD scoping

The story

From content moderation to compliance to business portfolios.

Each role added something new: people skills, operational discipline, regulatory depth, and now financial advisory.

2021 – 2023

Sr. Operations Department Specialist (Content Moderator and SME)

Concentrix · Trust and Safety, YouTube Monetization

I started in corporate operations on the Trust and Safety team for YouTube monetization, reviewing content against policy. I became a subject matter expert for a team of 15 to 20 people, coaching them on productivity, quality and daily queries. Quarterly awards recognised my contribution to excellence.

  • Introduced process improvements that raised operational efficiency.

2023 – 2025

Sr. Product Compliance Associate

Amazon · FTC

I worked across e-commerce and quick-commerce regulations in five markets, using SQL, Power BI and generative AI to speed up work and improve quality. I held 100% accuracy at 120–150% productivity against target, met SLA, served as SME for the PCBB product for Australia, and won the Ace of Spades Award in 2025.

  • Kept catalog integrity at scale in PIM and CMS systems.
  • Applied AI inside Excel workflows to raise productivity.

2026

Relationship Manager, Business Banking

ICICI Bank

I brought my finance degrees, data skills and compliance experience together in business banking, managing 30+ clients and a portfolio of INR 60 crore+, and advising on credit, working capital, trade finance and long-term growth.

From moderating content to checking compliance to advising clients, the lesson has been the same: get the details right and the results follow.

Certifications

Banking, fraud and cyber compliance training.

Fraud Prevention and VigilanceICICI Bank, Jan 2026
Basics of IT and Cyber Security ComplianceICICI Bank, Jan 2026
Payment Systems in IndiaICICI Bank, Jan 2026
Whistleblower PolicyICICI Bank, Jan 2026

Education

Built on a finance foundation.

M.Com, Accounts and FinanceUniversity of Calcutta, 2020
B.Com, Accounts and FinanceUniversity of Calcutta, 2018
ISC (Class 12)Hebron English School, 2015

Get in touch

Let's talk.

Open to roles in compliance, risk, regulatory operations and banking. If you'd like to discuss an opportunity, email is the fastest way to reach me.

Send an email